FAQ
Shipping
How can I track my order?
- We will email you as items in your order ship, or if there are updates on the status of your order.
- Please allow 3-5 business days for processing and an additional 5-7 business days for shipping.
Billing & Charges
What is a Credit Card Authorization?
- Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 7 days.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. You may see multiple credit card charges if you have an order that contains multiple items that are shipped at different times.
Can I return or exchange my purchase if I don't like it?
Yes. For orders shipped internationally, you'll need to contact us and ask for a Return Merchandise Authorization form.